Emily Hunsaker

RN, BSN, Clinical Director, Co-Founder

Emily graduated from the University of Utah with a Bachelors of science in nursing in 2002. She worked in Med-Surg & ICU floors at various hospitals for a few years and then went into the home care field full time as an RN. During her time working at the hospitals Emily worked in the home care field as a CNA and then an LPN on a part time basis. She always loved homecare because she enjoyed being able to give all of her attention to one patient at a time. She started her first homecare agency in 2002 and loved the challenge of operating a business while still utilizing her nursing skills. After 9 years of owning and operating a homecare and hospice agency Emily decided to start a new agency with her sister/best friend calling it iCare Home Health & Hospice. She loves this business and feels very protective of the patients at iCare and the staff because of her ownership and daily involvement in the details of patient care, acting as the clinical director.

In addition to work, Emily is married with 2 children and is expecting a third child! She grew up in Springville and has chosen to make her home in this Utah County community. She enjoys spending time with her family, playing softball, and reading a good book!

 Jill Erickson

Administrator, Co-Founder

In late 2006, after a successful 8 year career in the banking and payment processing industry, Jill seized an opportunity to leverage her administrative skills in the home health and hospice industry.

After learning and building her skills in the home health and hospice industry for 5 years she began a new adventure with her sister and close friend forming iCare Home Health & Hospice.   As the Administrator a few of her favorite things that have come from the forming and being a part of iCare team are the numerous hands on  interactions she has with the patients and the coordination of the services that iCare provides through our administrative team and clinical staff.

Outside of the office Jill loves spending time with her family whether that be swimming or hustling from game to game trying to keep up with her 3 children’s sporting events.   Whenever possible Jill loves to play softball with her sister in various women’s and co-ed leagues around the valley.

 Stephanie Olsen

Office Manager

Stephanie is the Office Manager at iCare.   She has been with the company for 4 years.   She loves to help others and loves her job.   She has been an EMT for 18 years and has been an AEMT for 17 of those years.   She was a homemaker for 28 years at which time she reentered the workforce.   Stephanie enjoys the opportunity she has to work both with the iCare team in the office as well as working hands on with our extensive professional healthcare team in the field.   Stephanie prides herself in efficiently handling the iCare homecare and hospice admits and strives to make this process as streamlined as possible for the team in the field.   She enjoys spending her with her family and fiancé.  She loves the outdoors,  riding horses, sewing, cooking, and her job!

 Suzanna Braun

Office Assistant/Insurance Authorization Specialist

Suzanna is the office assistant for iCare Home Health & Hospice,  she also coordinates all insurance authorizations to ensure patients receive the coverage they need.   Suzanna is relatively new to the health care field and came to iCare in 2016 after a 12 year career in banking and finance.   She enjoys the opportunities she has to provide patients the service and support that they need both in the office and over the phone.  Suzanna is excited to continue to learn new skills in this field and her great organizational skills and detail oriented personality serve her well at iCare.  Suzanna received her Associate of Art Degree in general education from Dixie State College in 2003.   She grew up in California and Nevada, but has called Utah her home for the last 16 years.   Outside of the office Suzanna enjoys spending time outdoors with her daughter.  She also enjoys making specialty cakes for her friends and family.

Dr. Richard Holmes

Medical Director

Dr. Richard Holmes is a family medicine physician who was born in Provo, Utah at Utah Valley Hospital. His father was a fighter pilot in the Air Force and so the family moved to many places, ultimately settling in the Seattle, Washington area. He attended Ricks College, served a two year mission in Chile, attended BYU for 2 years, then returned to Seattle to attend and graduate from the University of Washington. He graduated from Ponce School of Medicine, and then completed a 3 year residency in Family Medicine at Oregon Health Sciences University in Portland, Oregon. After graduating from residency, Dr. Holmes decided to practice family medicine in a small town of 550 people in St. John, Washington, among the wheat fields on the east side of the state, where he served that community for 11 years. During that time, he also was a delegate to the Washington State Medical Association for 8 years, and a member of the WSMA political action committee. He then made the decision to return to Provo, Utah, and accept a faculty position at Utah Valley Regional Medical Center, in the Family Medicine Residency. He enjoyed teaching, but missed the regular contact of caring for patients directly and decided to return to private practice, staying in Provo, and now practices at Cottontree Family Medicine. He joined iCare as the medical director in 2011 and enjoys taking care of the hospice patients in their home. He loves caring for his patients of all ages and has thoroughly enjoyed his career as a physician for the past 27 years. He is fluent in Spanish, loves to fix things, enjoys flying airplanes, playing the guitar, and spending time with his wife, children and grandchildren.

Bonnie Ballard-Valdez

RN, Case Manager Home Care/Hospice

“Find what you love – love what you do!” I am a graduate of UVU and Weber State University. I have practiced for 25 years as a home health/hospice RN mainly in Southern Utah county.

Bonnie was born and raised in Payson, Utah. My husband rick and I love to travel and enjoy our 7 grand children, stealing them away for “no parents allowed” weekends. My 4 children always gladly pack their bags! Being a member of the “iCare Family” has been such a wonderful experience for me reinforcing that I have the best job and work with great people.

Burt Rowley

LCSW, ACHPSW

Burt graduated from Brigham Young University in 1999.  He has a great love of working with seniors within his community.  Prior to working with iCare home health and hospice Burt worked for a national hospice company for approximately nine years as the executive director, the National Western Social Work Mentor, operated a full social work internship program, developed and operated several national internal programs to provide seniors with higher quality of care, and has been nationally published for children with grief and loss. 

While with ICare Home health and hospice, Burt has been the executive director of business development and hospice director. He has a great love for working with seniors within our community and providing education and support to their families and loved ones.  Burt is often heard saying “I will retire doing home health and hospice because I love this work”.

Rosalind Hilkey

Chaplain

Rosalind started her chosen career to care for people as a mother of 10. Rosalind has worked in the health and wellness industry for over 25 years and found her caring frequently included spiritual support for those she worked with.

Rosalind began working in hospice as a Clinical Chaplain over 10 years ago but received professional training and acquired a license as a First Responder Chaplain from the

International Police and Fire Academy in 2010. She continued on to finish a Doctorate in Chaplaincy in 2014.  Rosalind studied Grief Counseling and Thanatology after completing a year-long program with Canyon college and Certifying as a Grief Counselor with The American Academy of Grief Counselors in 2008. Rosalind has recently completed 1600 hours of Clinical Pastoral Education and is an active fellow of the College of Pastoral Supervision and Psychotherapy awaiting Board Certification. Rosalind is currently completing a Bachelors in Human Services with a Family and Child Services Certificate.

Rosalind is a member of the Timpanogos Chapter of Professional Chaplains and also maintains her license as a Massage Therapist and Master Esthetician. Rosalind loves to work with families and considers the iCare team one of the greatest families to work with.